Shipping Policy

Delivery Update 13/12/21

Due to the growth we are seeing and number of orders coming through, we are currently dispatching orders twice a day using Yodel & Royal Mail compared to our usual once a day dispatch.

This is a solution we have implemented to avoid any disruption or delays in you receiving your orders.

Please note despite dispatching orders twice a day, we are noticing delays across all courier companies. This is mainly due to all courier companies experiencing a driver shortage as well as an influx of parcels around the festive season.

Christmas Orders?

Please note all orders (under 3kg+) will be sent via Royal Mail. To receive your orders by Christmas, please aim to place all orders are on or before Monday 20th.

While this is not a 100% guarantee, these are the recommended guidelines provided by Royal Mail.

To further speed up your delivery, we will upgrade your delivery to Royal Mail 24h at no extra cost.

 

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We mainly use Royal Mail for all deliveries, however depending on order size and availability, we also use Yodel & DPD as our main courier partners. We have selected these companies because they offer the best, most reliable service to our customers.  

We will email confirmation of your order on receipt and for those orders being delivered by a courier company you will receive further delivery update emails via the courier company directly (usually with a delivery slot). Please leave your mobile number at ordering stage if you would like to receive notifications.

Should you not be at home to receive your delivery, our couriers will try again the following day or give you the option to rearrange a delivery time/ collection point.

Should you not be in to sign/ receive your delivery, please let us know via email info@gymsupplements.co.uk and we will arrange to leave your parcel with a neighbour if it is possible to do this.

Should you choose to call, please do not leave a voicemail. Instead, please email us along with your order number.

If you leave a signed authorisation note the couriers will leave your parcel in an alternate place at your delivery address however this will be entirely at your own risk.

Delivery estimates are from the date of dispatch, NOT the date of purchase. All orders are subject to a one day handling time. Next Day deliveries are NOT guaranteed.

Our delivery rates are;

- Free standard delivery on all orders over £49+

- £3.99 (standard delivery) for all orders below £49.99

- Next Day Delivery - £5.95

If you qualify for FREE delivery, your order will be sent via Royal Mail Tracked 48 or Yodel, so you should receive your order within 2 days after it being shipped.

Royal Mail Next Day is sent via their Tracked 24 service, so you should receive it the day after it being shipped. Again, this can vary depending on what day/ time your order was placed.

While we work hard to ensure all orders are dispatched as quick as possible, sometimes it is out of our hands & even the most reliable couriers can end up having delays.

In this instance, please get in touch with us via the chat feature or email and we will try our best to locate the item for you and get an update from the courier.

Our order cut off point is 1pm. If your order reaches us after 1pm, then your order won't be dispatched until the next working day.