Refund & Returns Policy
Here at Gym Supplements we want our customers to be happy with their purchase and experience with us. Therefore we will take back any faulty/ damaged goods and exchange it for a new one, or refund you in full.
Please ensure goods are returned via recorded delivery to ensure it gets here safely, and enclose a note with the package with your order number, date, your name, address and contact details so we can find that transaction record. For your peace of mind, we recommend using Royal Mail for any returns.
Goods should be returned in original, unopened packaging. If you've opened it up, had a few tries and don't like it or want something else, we obviously cannot take it back as it is then unsalable. We also cannot accept returns or issue refunds on any food or food related items in any event.
If an order is returned to us due to customer error, depending on the courier used there will be a re-shipping fee of £3.99 or £6.99. This is due to the cost of re-packing, and re-shipping that item. A refund of the item can be provided as an alternative, but the shipping cost will have to be taken out of this due to it being a cost we have incurred shipping the item out in the first place. If the error is ours, the item will of course be re-shipped at our cost.
In the rare event that your parcel arrives damaged please ensure you state this when signing for the parcel or ask the courier to return it to us directly. If your order doesn't arrive or incorrect items are received or your item arrives damaged, you will need to report this to us within 24 hours of placing the order, otherwise we may not be able to rectify it.
You will need to provide a photograph of your invoice, box and contents and email them to us where we can then rectify the issue. If the items or packaging have been thrown away we will not be able to take claims any further. If we do request that your damaged item is to be returned, we ask that you do this within 14 days of a returns label being issued. Any damaged returns received after this time cannot be resolved.
Product Appearances and Free Gifts
You are not entitled to a refund if the product you receive has a different label than the one listed used in the product image. You are only entitled to a refund if the formula is different from the one advertised. All images are for illustration purposes only.
All promotional offers/ free gifts are on a first come first serve basis & while stocks last. Once the stock has run out, we will send a suitable alternative. You are not entitled to a refund based on not liking the free items you received since you did not pay for said items.
How To Return Goods
To begin your returns process, please email us your name, order number & the reason for returning the product.
Once your return has been acknowledged & accepted, please return the product along with a copy of your invoice/ dispatch note to the address listed below:
Gym Supplements Ltd
22 Crendon Street,
We recommend using Royal Mail for returning items. Please ensure your item is packed securely to ensure the contents are not damaged in transit. Should the items be received in a used or damaged condition, a refund will not be issued.
Once your item is received & inspected, a refund will be arranged. Refunds are processed within 2-5 business days and issued to the payment account used for the original purchase.
Please allow 2-5 business days for this to reflect on your statement.
Return of Sale Items – Any of the sale items that are purchased are not eligible for a refund in any case (including unopened items). This is due to the nature of the reduction as this will generally be applied due to the best before date approaching/lapsing and/ or condition of the item.
Gym Supplements Ltd is not responsible for ingredient compliance laws in countries other than the UK and it is the responsibility of the buyer to check these before ordering.